Our delivery times vary depending on your location. Generally, orders are delivered within 6 to 10 business days.

Enjoy free shipping, with no minimum purchase required.

We are sorry if your package arrives in poor condition. If damage is observed, report it immediately to the carrier at the time of delivery, then contact our customer service with photos of the package and the affected item.

We will then offer you a replacement or a refund according to your preference.

If your order has not yet been shipped, it is possible to modify the delivery address by quickly contacting our customer service.

However, once the order has been shipped, we can no longer guarantee any changes to the address.

We work with reliable and recognized carriers to ensure fast and secure delivery. The carrier may vary depending on your delivery address and the type of order.

Tracking information is sent to you by email as soon as your order is shipped.

Deliveries within the European Union are not subject to customs duties.

For deliveries outside the EU, import fees (such as local VAT and/or administrative charges) may be applied by the customs authorities of the destination country.

These potential charges are not included in the price displayed on our website and remain the responsibility of the customer.

In accordance with applicable regulations, you have a right of withdrawal allowing you to cancel your order within the legal timeframe, even if the product does not meet your expectations.

In many cases, returning the product physically is not necessary.

For any request, please contact our customer service before taking any action. After reviewing your situation, an appropriate solution will be предложed, which may include a refund, exchange, or alternative solution.

Each request is handled on a case-by-case basis, in accordance with our Return Policy.

Please contact our customer service at contact@mentefit.fr, including your order number and the reason for your request.

If you experience an issue with an item, our customer service is your first point of contact.

We review each situation individually to offer a quick and suitable solution (refund, exchange, or alternative), without requiring a physical return in most cases.

No return should be made without prior authorization.

Your request is generally processed within 24 to 72 business hours after validation by our customer service.

You will be notified by email as soon as the solution (refund or exchange) is applied.

Yes, we offer exchange solutions whenever possible.

Our customer service reviews each request to provide the simplest and fastest option based on your situation.

Once your request has been approved, the refund is issued using the original payment method.

You will receive a confirmation email, and the funds will appear within a few days depending on your bank.

If you have not received your refund after the expected timeframe, we recommend checking with your bank or payment provider.

If the issue persists, contact our customer service with your refund confirmation so we can resolve the situation quickly.

Select your items and click on “ADD TO CART”.
Once you have chosen your products, go to your cart and follow the steps until secure payment is completed. After confirmation, you will receive a confirmation email and we will prepare your order.

Once confirmed, the order is immediately processed for fast shipping. Contact us as soon as possible if you wish to make a modification—we will do our best to assist you.

Check your spam folder. If the email does not appear, contact our team with your details and we will verify that your order has been properly registered.

Delivery times may vary depending on your location.

If your order exceeds the estimated delivery time indicated at purchase, we invite you to check its tracking via the link received by email or in the Order Tracking section at the bottom of the page.

Yes, this is completely normal. To speed up delivery, some items may be shipped separately depending on their availability.

Do not worry, the rest of your order is on its way and will be delivered shortly.

Each product page provides a complete description of its features and benefits.

If you need additional information, you can check the “FAQ” section on the product page or contact our customer service— we will be happy to assist you.

Yes. Our products are covered by the legal warranty of conformity (2 years) as well as protection against hidden defects, in accordance with applicable laws.

If a product is defective or does not match the order, please contact our customer service as soon as possible so that an appropriate solution (repair, replacement, or refund) can be offered.

The warranty does not cover damage resulting from misuse, improper use, or normal wear and tear.

For more information, please refer to our Terms and Conditions of Sale.

Your warranty is automatically activated on the date of purchase. Keep your proof of purchase (invoice or confirmation email), as it will be required in case of a claim.

If you encounter an issue with your product, contact our team promptly. We will guide you and provide the most appropriate solution, whether it is a replacement, repair, or exchange.

Yes. Our products are tested and certified to ensure optimal quality and reliability.

Battery life depends on usage, but our products are designed to provide long-lasting performance and support several years of use with normal maintenance.

We accept payments by credit card, as well as via Google Pay and Apple Pay. All payments are secure and processed at the time of the order.

• EU customers: VAT and customs duties are included in the displayed prices.
• Non-EU customers: Prices are shown excluding taxes and customs duties. Any additional charges are the responsibility of the customer. More information is available in our Terms and Conditions.

Yes, all payments are processed through secure payment platforms using SSL encryption to protect your banking information.

Prices are automatically displayed in your local currency depending on your region, but payment is always processed in the store’s main currency (e.g. EUR or CHF depending on settings).