General Terms and Conditions of Sale (GTCS)
Last updated: July 22, 2025
Scope of Application
These General Terms and Conditions of Sale (GTCS) apply to all sales of products offered on the online store accessible via the website www.mentefit.fr (hereinafter referred to as “the Site”), operated by Margaux Cujean.
The owner of the website www.mentefit.fr reserves the right to modify these General Terms and Conditions of Sale at any time. The modifications take effect as soon as they are published on this page. Users are advised to consult this section regularly.
Products and Availability
MenteFit offers items dedicated to sport, well-being, and muscle recovery. The essential characteristics of the products are presented on their product description page.
Products are offered within the limit of available stock. In the event of unavailability after validation of the order, the Customer will be informed by email and may choose between:
- a full refund
- or an equivalent product if available
Photographs are provided for indicative purposes. Minor differences may exist (color, finish, etc.) without affecting the main functionalities of the product.
Prices and Taxes
European Union (EU)
Prices are indicated in euros (€), all taxes included.
No additional customs duties or taxes will be applied for deliveries within the European Union.
Deliveries outside the European Union
For any order delivered outside the European Union, customs duties, import taxes or administrative fees may be required by the authorities of the destination country.
Any additional charges remain entirely the responsibility of the customer and must be paid directly to the relevant authorities or carrier upon delivery.
The seller cannot be held responsible for any additional charges applied by local customs authorities. It is the customer’s responsibility to check with the customs services of their country before placing an order.
Orders and Payment
Payment Process
To place an order, the Customer must follow the following steps:
- Selection of products and adding them to the cart
- Entering delivery information
- Choosing the payment method
- Acceptance of these General Terms and Conditions of Sale
- Final validation
- Receipt of an order confirmation email
The Seller reserves the right to refuse or cancel any order for legitimate reasons (e.g.: suspicion of fraud, payment incident, previous dispute).
Accepted Payment Methods
Payment is made online by credit card or via secure payment solutions.
The accepted payment methods are
- Visa
- Mastercard
- Other compatible cards depending on the payment gateway used
- Google Pay
- Apple Pay
Payments are charged at the time of the order.
The order will only be processed after full validation of the payment.
Delivery
Products are delivered to the address indicated at the time of the order. Products are shipped from our various logistics centers located in Europe or internationally.
Delivery times are provided for indicative purposes, and in the event of a delay exceeding thirty (30) days, the Customer may cancel the order and obtain a refund.
Delivery Areas
We currently deliver to all countries within the European Union.
If you reside outside the European Union and wish to order one of our products, we invite you to contact us at the following address: contact@mentefit.fr
We will review your request on a case-by-case basis.
Delivery Times
Delivery times are estimated between 6 and 12 business days from the dispatch of the order, depending on the destination country.
These timeframes are provided for indicative purposes and may vary depending on the destination, peak periods, customs procedures, or circumstances beyond our control.
Shipping costs vary depending on the number of items ordered and the destination country. The exact amount of shipping costs is indicated to the Customer during the order finalization stage, before payment validation.
Transport and Transfer of Risks
In accordance with applicable legislation, the risks related to transport are transferred to the Customer at the time of actual receipt of the product.
In the event of damage observed upon delivery (damaged parcel, broken or missing item), the Customer is invited to:
- make reservations with the carrier, where possible;
- contact our customer service at contact@mentefit.fr within an indicative period of forty-eight (48) hours after receipt, providing any useful evidence (in particular photos).
These steps are intended to facilitate the processing of the claim and do not affect the Customer’s rights under the legal warranty.
For practical information regarding delivery times, order tracking, and return management, you may consult our Delivery and Return Policy.
Cancellation of Order
The customer may request the cancellation of their order by contacting our customer service as soon as possible after the order has been confirmed.
Cancellation requests are accepted as long as the order has not yet been prepared for shipment.
As our orders are processed quickly, we cannot guarantee that a cancellation request received several hours after the order has been confirmed can still be accommodated.
Once the order is being prepared for shipment or has already been shipped, it can no longer be cancelled. However, the customer retains the right to withdraw from the purchase in accordance with these Terms and Conditions and our Refund Policy.
Right of Withdrawal and Returns
To ensure a smooth and efficient customer experience, any request for a return, withdrawal, or refund must be submitted to our customer support team before any action is taken.
Depending on the nature of the request and the circumstances involved, an appropriate solution may be offered, including a refund, a replacement, or an alternative solution. In many cases, it may not be necessary to return the product.
Avant tout retour, le client doit nous contacter afin d'obtenir les instructions de retour et l'adresse de retour appropriée. Les retours effectués sans avoir suivi cette procédure pourront entraîner des délais de traitement supplémentaires ou ne pas être pris en charge.
Returns within the European Union
In accordance with applicable regulations, customers residing within the European Union benefit from a statutory right of withdrawal of fourteen (14) days from the date they receive their order, without having to provide any reason.
At Mentefit, we have chosen to extend this period and offer our customers a thirty (30) day withdrawal period from the date they receive their order.
The right of withdrawal may be exercised directly from your order using the withdrawal feature available on our store or by contacting us at: contact@mentefit.fr.
The handling of your request (refund, replacement, or alternative solution) will be determined by our customer support team after reviewing your situation. In many cases, an appropriate solution may be offered without requiring the product to be returned.
Refund Terms
Once the request has been approved by our customer service, the refund is made via the payment method used at the time of the order, no later than 14 days from the notification of the withdrawal.
The processing time is generally a few business days, to which bank processing time may be added.
The precise terms are communicated to the Customer after analysis of the request by our customer service.
Legal Warranty
In accordance with applicable legislation, the products sold on our website benefit from the legal warranty against defects of conformity or malfunction, in accordance with the conditions provided by the law of the Customer’s country of residence.
In the event of a defect covered by the legal warranty, the Customer may request an appropriate solution, such as repair, replacement, price reduction, or refund, in accordance with the applicable regulations.
Certain products may also benefit from a commercial or manufacturer’s warranty, the duration and conditions of which are specified on the relevant product page.
This commercial warranty applies without prejudice to the legal warranty.
Exclusion of Warranty
The following are not covered:
- normal wear and tear of the product
- improper use, negligence, or accident
- products modified, disassembled, or repaired without our prior agreement
- damage resulting from failure to follow instructions for use, maintenance, or safety
Protection of Personal Data
We comply with Swiss legislation (LPD) as well as the General Data Protection Regulation (GDPR) for Customers located in the EU.
The data collected is used only for:
- order processing
- communications related to customer service
- with the Customer’s consent, internal marketing operations
The Customer may exercise their rights of access, rectification, objection, or deletion of their data by contacting us at the following address: contact@mentefit.fr.
A response will be provided within a reasonable period.
In the event of a persistent disagreement, the Customer may also refer the matter to the competent data protection authority in their country of residence.
For more information on how we collect, process, and protect your data, we invite you to consult our Privacy Policy available on our dedicated page.
Liability
The Seller undertakes to provide products that conform to the order placed by the Customer and in compliance with the applicable regulations. However, the Seller’s liability cannot be engaged in the following cases:
- improper use or use not in accordance with the products by the Customer
- delivery delays due to carriers, postal services, or customs authorities, beyond our control
- temporary unavailability of the website due to maintenance or technical malfunction beyond our control
When the Seller’s liability is engaged, it is limited, within the limits provided by law, to the amount of the order concerned.
Retention of Ownership
The transfer of ownership of the products to the Customer takes place only after full payment of the price.
Until delivery, the products remain under the responsibility of the Seller or its logistics partners.
From the time of delivery, the responsibility is transferred to the Customer.
Customer Reviews
The reviews published on the Site come from customers who have made a purchase. The Seller verifies their authenticity before publication and reserves the right not to publish reviews that are non-compliant or abusive.
Customer Accounts
The Customer is solely responsible for the confidentiality of their login credentials and for the use of their account. Any order placed via a customer account is deemed to have been made by the Customer.
Promotional Codes
Promotional codes are valid under the conditions specified at the time of their issuance. They are neither cumulative nor refundable and may be deactivated at any time without prior notice.
Applicable Law and Jurisdiction
These General Terms and Conditions of Sale are governed by Swiss law.
In the event of a dispute, the parties will endeavor to find an amicable solution. Failing this, only the courts of the canton of Geneva shall have jurisdiction.
For consumer customers residing outside Switzerland, the more protective mandatory provisions provided by the law of their country of residence may apply, in accordance with applicable international rules.
Contact
For any question or complaint, the Customer may contact us at: contact@mentefit.fr
Our customer service strives to respond to requests within 48 business hours.